Highly Trained Restoration Specialists

SERVPRO of Douglas & Otter Tail Counties has a culture of success and training. We know that our credibility rests on how techs perform day in and day out. To rightly mitigate and restore homes in Alexandria, or surrounding areas like Henning, Pelican Rapids and New York Mills, from water, fire or mold damage, you need restoration professionals.

The Douglas & Otter Tail Counties SERVPRO team are professionals.

Our technicians train at SERVPRO corporate offices where they have a technical training academy. Our technicians have IICRC industry certifications in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration and Commercial Drying, among others.

It’s our aim to be the best and most trained in the industry and we work hard to maintain that standard with all our employees.

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Douglas & Ottertail Counties offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)