Recent Water Damage Posts

What To Do When You Discover a Burst Pipe

3/13/2023 (Permalink)

Burst water line Call the pro's if you experience water damage to your home or property.

Winter is hard enough, but when you find a broken water pipe it makes it that much worse. While most water pipe breaks do happen in the winter, it can happen in the warmer months as well. Even if you have never had to come across a burst pipe, it is very important to be prepared so you know what to do if it ever happens. Here are three steps that you should take if you happen to come across a broken pipe:

Shut Off Water

Know where the main shut off valve is. It is crucial to turn off the water as soon as the broken pipe is found to avoid further damage to the property. Once the water is stopped, you can focus on the ruptured pipe and further assess the damage.

Contact Your Insurer

Take the time to read over your insurance policy to see if you will be covered for broken pipe damage. Depending on if the pipe burst was a result of homeowner neglect or not, the damage may or may not be covered. 

Begin Cleanup Phase

After calling your insurance agent and determining if you are covered or not, your next call should be to a restoration specialist to begin the cleanup phase. Remember the longer you put off the restoration, the worse the damage can become. Leaving standing water for a long period of time can result in property damage and mold issues.

Contaminated Water Categories

8/11/2022 (Permalink)

Sink that is overflowed Water Damage? Give us a call today!

If you are a home or business owner, you have most likely been affected by some sort of water damage. Depending on the source of the damage, that water may be contaminated and require extra safety precautions. The most common types of water contaminants are:

  • Sewage
  • Food residue
  • Grease or oils
  • Bodily waste
  • Cleaning solutions such as chemicals or bleach

At SERVPRO, we use an expert led system to categorize water. Our team of experts know the correct way to determine the water contamination category by finding out the source, talking with the property owner, and observing the contaminated water.

Category 1: Clean Water

A Category 1 type of water loss is normally caused from a faucet overflow, household appliance malfunction, or broken water supply line. Although typically not harmful, it is important to call your local water restoration company as soon as possible to clean up the damage. If the water sits for too long, the environmental conditions can worsen the water contamination to a Category 2 or 3. 

Category 2: Gray Water

Sources that can cause a Category 2 contamination are broken sump pumps, appliance discharge, or toilet water mixed with urination. Proceed with caution during these water losses. Bacteria and mold growth happen rapidly during this type of a water loss and can quickly turn into a Category 3 if not taken care of in a timely fashion.

Category 3: Black Water

Category 3 is the worst kind of water contamination. This type of contamination is normally sourced from sewage backup containing human or animal waste. It can also be sourced from rivers, streams, and oceans, where bacteria and unsanitary chemicals are often found. Call a water cleanup service immediately after finding this type of water loss!

For all of your water damage questions, call SERVPRO of Douglas & Otter Tail Counties - (320) 219-6505!

The Do's and Don'ts of Water Damage

8/4/2022 (Permalink)

Flooded floor from water damage Know what to do when water damage occurs at your home or business!

When it comes to water damage, immediate action is absolutely necessary. Waiting too long to take action can lead to further damage and destruction. SERVPRO of Douglas & Otter Tail Counties will respond immediately to the call. With their advanced equipment and techniques to remove the water, you don’t need to worry! However, when it comes to water damage, there are a few do’s and don'ts we want you to know:

For Clean Water…


  • If possible, shut off the source of water immediately or contact a qualified party to do so for you.
  • Ensure that all circuit breakers are off in affected areas to avoid electric shock.
  • Remove as much of the standing water as you can using either a mop or towel.
  • Wipe excess water from all wood furniture to avoid distortion and damage.
  • Remove and prop up all wet upholstery to allow for even drying.
  • Remove and store all wall decor, electronics, documents, and other important materials in a dry space.


  • Enter rooms with standing water where electrical shock hazards may exist.
  • Use your vacuum cleaner to remove water, this can lead to electric shock.
  • Turn on any appliance while standing on wet carpets or floors, especially not wet concrete floors.
  • Turn on ceiling fixtures if the ceiling is wet or sagging from retained water.

For Contaminated Water…


  • Avoid any sort of contact with sewage and items that may be contaminated by sewage.
  • Wash your hands thoroughly if you have been in contact with contaminated items.


  • Spread contaminated water by walking into uncontaminated areas.
  • Turn on the HVAC system if there is any sort of possibility for spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.

Have Questions? Call SERVPRO of Douglas & Otter Tail Counties – (218) 770-1768

Your Local Cleaning, Restoration, and Construction Company.

What Are Some Signs of Water Damage in Parkers Prairie?

6/7/2022 (Permalink)

Water dripping down a wall denotes visible signs of water damage. We respond to water damage emergencies in Otter Tail County 24-hours a day.

Our Douglas and Otter Tail Counties team uses advanced equipment and techniques to identify sources of water damage quickly in Parkers Prairie. Small water leaks are often a symptom of a more significant problem lurking somewhere inside or outside your home. If you observe any of these tell-tale signs, you have water damage:

  • Dark or wet spots on the walls or ceiling
  • Wet areas or water pooling on the floor
  • Flaking, cracking, or bubbling paint or drywall
  • Hearing the sound of running water that you can’t place
  • Hearing the sound of dripping water that you can’t locate
  • Visible dripping water you can see but dripping where it should not be
  • Significant increase in your water bill for no known reason
  • Strong, damp, musky odors
  • Visible mold growing 

Water Damage Process

When you find water damage in your home, we follow this comprehensive, six-step process to restore the damage to pre-damage condition.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us!

When your Parkers Prairie home or commercial business has a water damage emergency, our local Douglas and Otter Tail Counties team is Here to Help.® Call us today at 320-219-6505.

Franchises are independently owned and operated.

Leaking Showerhead in Garfield?

5/4/2022 (Permalink)

A dripping showerhead is shown. We are trusted leaders in water damage restoration in Douglas County.

Do you know that a small showerhead leak can waste more than five hundred gallons of water per year? Our Douglas and Otter Tail Counties team is trained and certified to provide water damage restoration services by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Here is some information and tips for Garfield residents from the Environmental Protection Agency (EPA) for repairing a showerhead leak.

  • A showerhead leaking at ten drips per minute wastes more than five hundred gallons per year. That’s the amount of water it takes to wash sixty loads of dishes in your dishwasher.
  • Some leaky showerheads can be fixed by making sure there is a tight connection between the showerhead and the pipe stem and by using pipe tape to secure it
  • Pipe tape, also called Teflon tape, is available at most hardware stores, is easy to apply, and can help control leaks
  • For more complicated valve leaks in showers that drip when not in use, contact an experienced handyperson or licensed plumber

Call Us Today!

You never know when a small showerhead leak will turn into a significant water loss. When your Garfield home or commercial business requires emergency water damage mitigation and restoration, our Douglas and Otter Tail Counties team can help. We’ll restore your water damage, “Like it never even happened.” Call us today at 320-219-6505.

Franchises are independently owned and operated.

Flooded Floor in Fergus Falls?

3/1/2022 (Permalink)

A baseboard is removed in preparation to replace damaged flooring. We restore water damage 24-hours a day in Douglas County.

SERVPRO® of Douglas & Otter Tail Counties has been restoring water damage for Fergus Falls residents for years. Water damage can happen for many reasons. Pipes freeze and burst, appliances fail, sewers back up, and storms can cause water intrusion. We know that our fast emergency response time saves our customers time and money in many cases. We use powerful, industrial-grade water extraction and drying equipment to restore the damage quickly.

Here is a recent Google Review from a customer who has used our services several times:

“I have used SERVPRO on more than one occasion. Each time it has been a different job and none of them fun. However, each time SERVPRO goes above and beyond my expectations and shows why they are a top-notch disaster recovery company. I would absolutely use SERVPRO again if I had to.” John Hew Len

Services: Deep clean, Flooring, Remodeling

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Call Us!

When your Fergus Falls home or commercial business needs water damage restoration services, SERVPRO® of Douglas & Otter Tail Counties has a team of technicians ready to respond to your call 24-hours a day. We typically arrive onsite within four hours of your call for help. Call us today at 320-219-6505.

Franchises are independently owned and operated.

Washing Machine Washout in Alexandria?

2/1/2022 (Permalink)

A person is putting clothes into a washing machine. We respond to water damage emergencies 24-hours a day in Douglas County.

Routine inspection and maintenance of my washing machine supply lines were never on my to-do list, but they are now. Recently one of my supply lines cracked and caused major water damage.

SERVPRO® of Douglas & Otter Tail Counties offers these tips from the Insurance Institute for Business and Home Safety for conducting monthly inspections of the hot and cold washing machine supply lines:

  • Look for signs the supply hose may be ready to fail—blisters in the hose, worn tubing, stress cracks, or a loose connection.
  • Replace the supply hose with a reinforced steel braided hose if it shows any sign of wear.
  • Tighten the connection if it feels loose. The most common site of failure is near the connection where the hose bends.
  • Replace supply hoses every five years, even if there is no obvious deterioration or wear. Some signs of deterioration may occur from the inside out and may not be visible until it is too late. When replacing washing machine supply hoses, always choose a reinforced steel braided hose over the traditional un-reinforced rubber hose. These hoses will last longer and are far less likely to result in a catastrophic water loss.

Call Us!

When your Alexandria home or commercial business needs water damage restoration services, SERVPRO® of Douglas & Otter Tail Counties has a team of technicians on-call and ready to respond 24-hours a day. Call us today at 320-219-6505.

Franchises are independently owned and operated.

Water Bill Too High in New York Mills?

12/7/2021 (Permalink)

Water is dripping out of a pipe. We respond to water damage emergencies 24-hours a day in Otter Tail County.

If your water bill shows a significant increase for no discernable reason, you may have hidden water leaks and damage. SERVPRO® of Douglas & Otter Tail Counties responds to water damage emergencies in New York Mills throughout the year. Our use of infrared cameras and other types of advanced technology saves our customers time and money.  The Environmental Protection Agency offers these helpful tips for detecting water leaks in your home:

Water Leak Detection Tips

  • A good method to check for leaks is to examine your winter water use. It’s likely that a family of four has a serious leak problem if its winter water use exceeds 12,000 gallons per month.
  • Check your water meter before and after a two-hour period when no water is being used. If the meter does not read exactly the same, you probably have a leak.
  • To check for a toilet bowl leak, place a drop of food coloring in the toilet tank. If the color shows up in the bowl within ten minutes without flushing, you have a leak. 

Call Us Today!

When your New York Mills home or commercial business needs water damage restoration services, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to serve you. Call us today at 320-219-6505.

Franchises are Independently Owned and Operated.

Hidden Water Damage Detected in Henning Home?

11/29/2021 (Permalink)

An infrared camera is being used to find a hidden water leak. We are trusted leaders in water damage restoration in Otter Tail County.

SERVPRO® of Douglas & Otter Tail Counties uses advances in technology and equipment to more efficiently restore water damage. Henning residents and businesses benefit from our use of new technologies as they allow us to quickly locate and extract areas damaged by water. This minimizes the potential for secondary water damage and reduces the time it takes to finish the job.

Technological Advances

Recent technological advancements in psychometry allow us to more effectively dry water-damaged areas by manipulating the temperature and relative humidity. We follow industry standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC) for restoration and cleaning as follows.

Moisture Detection, Water Extraction, Drying Equipment, and More

Using specialized equipment such as infrared cameras, we can detect and measure moisture levels. Sensitive moisture detectors, like hygrometers, are used to measure moisture saturation levels.

When mitigating water damage, we may use powerful submersible and gas-powered pumps to remove high-level water or use truck-mounted and portable extraction pumps that perform efficient water removal. Additionally, air scrubbers, thermal foggers, and deodorization agents, and OSHA-approved sanitizing and anti-microbial treatments are used when needed to stop the growth of bacterial, fungi, mildew, and other harmful microorganisms.

Call Us!

When your Henning home or business needs water damage restoration services, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to serve you. Call us today at 320-219-6505.

Franchises are Independently Owned and Operated.

Hidden water Damage in Alexandria?

11/3/2021 (Permalink)

The drywall has been removed, exposing damaged plumbing pipes. We are trusted leaders in water damage restoration in Douglas County.

My water bill in my Alexandria home was unusually high, and I suspected I had a water leak somewhere, but I could not trace the source of the leak. According to the National Environmental Protection Agency (EPA), a water leak, like a leaking faucet, can waste more than 3000 gallons of water per year!

SERVPRO® of Douglas & Otter Tail Counties uses advanced technology to locate the source of hidden water leaks. These technological advancements allow us to restore your property to preloss condition quickly, reliably, and efficiently. When looking for hidden water damage, we use moisture detection and measurement equipment. This specialized equipment helps us measure and monitor the home’s moisture levels. Some of the high-tech equipment we may use includes:

  • Infrared cameras can help us detect water through a wall, ceiling, or floor. These cameras allow us to identify water locations for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Call Us!

When you need help finding and repairing hidden water damage, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to help you. We’ll restore your water damage in Alexandria, “Like it never even happened.” Call us today at 320-219-6505.

Franchises are Independently Owned and Operated.

Water-damaged Belongings Restored in Evansville?

10/4/2021 (Permalink)

A person is shown cleaning a household item.  We clean and restore water-damaged belongings in Douglas County.

When a fire damaged my Evansville home, the water used to extinguish the flames created a dirty, soggy mess. All of the contents of my home were damaged by the water. Fortunately, SERVPRO® of Douglas & Otter Tail Counties provide a full range of contents restoration services to clean and restore household items damaged by water. We pretest every item to determine the best cleaning and restoration methods to use. Here are some of the cleaning methods we may use to clean your belongings:

  • Dry Cleaning - used for cleaning light residues or to pre-clean prior to wet cleaning
  • Wet Cleaning - an effective cleaning method for removing moderate to heavy residues
  • Spray and Wipe - effective for items that can’t withstand wet cleaning
  • Foam Cleaning - used for upholstery fabrics that might shrink or bleed if wet cleaned
  • Abrasive Cleaning - involves agitation of the surface being cleaned 
  • Immersion Cleaning - contents are dipped into a bath of the cleaning product 

Call Us Today!

When your Evansville home or business needs water damage restoration services, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to serve you. Call us today at 320-219-6505. We’ll clean and restore your water-damaged belongings, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Dealing with Water Damage: What to Expect

9/21/2021 (Permalink)

Rubber boots standing in flooded home Water Damage? Give SERVPRO of Douglas & Otter Tail Counties a call at (320) 219-6505.

So you have water damage...

Water damage is never a fun occurrence, but it happens. When it does, we are here to help make it "Like it never even happened." Whether you have experienced water damage before or it is a first time occurrence, we want you to be prepared on the process.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

Your name and contact information

Your insurance information (if applicable)

The street address of the water-damaged home or business

When did the flooding or water damage occur?

What caused the water damage (if known)?

Is there electricity available (on-site)?

Water Damage Prevention Tips for Parkers Prairie?

8/3/2021 (Permalink)

A bathtub is shown. We respond to water damage emergencies 24-hours a day in Otter Tail County.

Water damage can happen at any time in Parkers Prairie, and in some cases, the damage may have been avoided through a routine inspection of the plumbing systems. SERVPRO® of Douglas & Otter Tail Counties offers these tips from the Insurance Information Institute for inspecting indoor plumbing systems

  • Inspect appliance hoses and faucets. Make it a practice every year to check hoses leading to water heaters, dishwashers, washing machines, and refrigerator ice makers. Immediately replace any hoses that have cracks or leaks and replace them all every five to seven years.
  • Inspect showers and tubs. Check the seal and caulking around showers and tubs to make sure they are watertight and reseal if necessary.
  • When away on vacation, shut off the water supply to the washing machine and never leave the house while the washer or dishwasher is running.
  • Know the location of the main water shut-off valve in your home
  • Install an emergency pressure release valve in your plumbing system. This will protect against the increased pressure caused by freezing pipes and can help prevent your pipes from bursting.
  • Check plumbing and heating pipes. Look closely for cracks and leaks and have any necessary repairs made immediately.

Call Us Today!

SERVPRO® of Douglas & Otter Tail Counties is on call 24-hours a day to respond to water damage emergencies in Parkers Prairie. Call us today at 320-219-6505.

Franchises are Independently Owned and Operated.

Water Damage Prevention Tips for Alexandria Residents?

7/5/2021 (Permalink)

A wet tile floor is shown. We respond to water damage emergencies 24-hours a day in Douglas County.

SERVPRO® of Douglas & Otter Tail Counties has been restoring water damage for residents and commercial businesses in Alexandria for years. Here are some emergency water damage tips from our website for things you can do while waiting for help to arrive after flooding:

What To Do After Flooding

  • Remove excess water by mopping and blotting
  • Wipe excess water from wood furniture after removal of lamps and tabletop items
  • Remove and prop wet upholstery and cushions
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting
  • Turn air conditioning on for maximum drying in summer
  • Remove colored rugs from wet carpeting
  • Remove art objects to a safe, dry place
  • Gather loose items from floors

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines, or other colored items on wet carpet or floors
  • Don't use your household vacuum to remove water
  • Don't use television or other household appliances
  • Don't turn on ceiling fixtures if the ceiling is wet, and keep out of rooms where ceilings are sagging

Call Us Today!

SERVPRO® of Douglas & Otter Tail Counties is on call 24-hours a day to respond to water damage emergencies in Alexandria. Call us today at 320-219-6505.

Franchises are Independently Owned and Operated.

3 Main Causes of Leaky Faucets

3/4/2021 (Permalink)

Leaky faucet A leaking faucet can cause more extensive damage that requires the help of emergency restoration services.

Principal Causes Of Leaky Faucets

Did you know that a leaking faucet can waste a swimming pool’s worth of water every year if not repaired? This adds up to about 10,000 gallons of water per leak. If your house in Fergus Falls, MN has a drip that just won’t quit, you can fix it yourself if you know the basics. Read on to discover the principal causes of leaky faucets and what to look for when repairing them.

1. Faulty Washer
A washer is a thin metal or plastic disc with a hole in the middle that functions as a spacer or to distribute load in compression-style faucets (those with separate handles for hot and cold). Whenever you turn the dripping faucet on or off, it subjects the washer to friction that wears it down. Take the old washer to a hardware store to find the correct replacement part and install it in the faucet. Incorrectly placed washers can also cause leaks, so if the leak continues, try adjusting it.

2. Damaged O-Ring
Cartridge faucets use a single valve to control the flow and temperature of water and contain rubber o-rings that form a seal near the handle or spout. (This style of faucet often has a decorative cap on the handle if you’re unsure what kind you have.) Find the o-ring inside your leaking faucet and replace it with a new one.

3. Worn Valve Seat
The valve seat is another component of a compression faucet and is the connection between the spout and the faucet. Over time, minerals in the water eat away at the valve seat, causing it to corrode. This happens faster if you have hard water, and will probably be apparent upon inspection of the part. Cleaning or replacing the valve seat should enable you to have a fixed leak.
If left alone, a leaking faucet can cause more extensive damage that requires the help of emergency restoration services. Save yourself unnecessary stress and expense by fixing those drips as soon as you discover them.

4 Common Plumbing Issues in Commercial Bathrooms

2/8/2021 (Permalink)

Clogged toilet Clogs in commercial buildings can be so much worse than those in a house.

Here Are The Most Common Issues They Experience

As a business owner, you know how serious plumbing issues can be. If one pipe break occurs, your business needs to shut down for repairs. Due to heavy use, commercial bathrooms are prone to certain issues. 

1. Toilet Clogs
Any business' toilet is going to get used a lot. While they are designed for heavy use, they're still prone to clogs. Clogs in commercial buildings can be so much worse than those in a house. Plus, if they are not caught quickly enough, they can flood your restrooms. This can force you to hire water damage restoration professionals.

2. Leaks
If there are numerous bathrooms in your facility, leaking pipes and faucets can be a serious problem. While small leaks may not seem like a big deal, they can lead to a lot of wasted water over time and high increases in your utility bill. If you discover a leak, be sure to get it fixed as soon as possible.

3. Broken Toilet Handles
Excessive clogs are not the only thing that can be a problem with commercial toilets. They also are more likely to have a broken handle due to excessive use. To combat this, many companies decided to go with touch-free toilets. These can save money a lot of money by conserving water. However, if you are still using old school toilets, be warned that a broken handle can lead to more wasted water than leaking pipes.

4. Sewage Blocks
Another thing that's worse than leaking pipes is a sewage block in Evansville, MN. They can lead to foul smells throughout your business. This can drive away customers and ruin your relationship with your employees.
Some common problems to look out for in your commercial bathroom include a toilet backup, broken handles, sewage blocks, and leaks. If you find any of these, be sure to get them fixed quickly to protect your customer relationships and minimize your damage.

Is Your Home Having a Sewage Issue? 4 Signs of Trouble

1/6/2021 (Permalink)

Toilet overflow Toilet overflow

The Following Are Four Signs That The Premises Should Be Attended To Immediately

Homeowners rely on the plumbing system to function correctly. Toilets need to flush, and sinks need to run. Like anything, though, an intricate arrangement can have problems. When the water lines experience issues, owners should call in a water remediation company in Brandon, MN, to inspect the property and complete sewage cleaning procedures. The following are four signs that the premises should be attended to immediately.

1. Backflows or Drain Issues
Because everything works together, a concern in one pipe can impact another one. A toilet overflow, for instance, could result from something like a shower running or completing a load of laundry. The clog prevents the movement, forcing the dirty water to exit from close exit--often the toilet. A snake can be used to push out the blockage.

2. Unusual Odor
Category 3 water is going to smell. If a foul scent is coming from the sinks or the bathroom, have someone out to look it over. It could have a clog and require sewage cleaning.

3. Lawn Trouble
Sewer lines run from outside to the inside; therefore, a clogged pipe in the yard is a concern. Eventually, a break could happen, pushing the fluid back into the home. What might you see? Odd holes arise from water leaking out of the pipeline, washing the dirt away. This causes dips to occur. The specialists have cameras that they can drop through the lines, allowing them to view if anything has harmed the exterior walls.

4. Foundational Cracks
While settling is natural, too many cracks and fine lines in the foundation or walls might point to water penetration. The fluid has removed sediment. The uneven land then shifts the building's structure. Basements and outside walls should be looked at carefully.
Have professionals assess your sewage cleaning needs. They have the equipment and knowledge to clear out the lines, creating the restoring the proper flow.

How To Prevent a Clogged Toilet in Your Commercial Building

12/7/2020 (Permalink)

Clogged toilet Clogged toilet in Edit, MN

As a business owner, you know it's a struggle to keep your toilets from clogging and overflowing. Employees and visitors tend to be a little more careless about what they flush down a toilet when they don't have to worry about the consequences. By following some sound advice, however, you can reduce the risk of a clogged toilet on your property in Edit, MN.

Implement Wise Procedures

There are many proven suggestions to help reduce the risk of toilet clogs and overflows.

Install flush cleaners - These units are easy to install and will ensure that your toilet is sufficiently cleaned each time it is flushed.
Use drain cleaners - Be proactive by using a drain cleaner on a routine basis to remove hair and debris before it becomes an issue. Add this duty to your maintenance staff's checklist.
Select thinner toilet paper - Not only is thinner toilet paper more economical, it will reduce the risk of a clogged toilet.

It's important to note that if you are ever concerned about sewage issues, call a water damage restoration service right away. These professionals are trained to handle all kinds of water damage.

Encourage Wise Habits
Placing a small waste basket next to each toilet will encourage people to throw garbage, such a sanitary products and paper towels, into the waste container instead of down the toilet. This will help to prevent toilet overflow and water damage. Make sure there are larger trash cans near the sinks as well. Designate an employee to empty the cans on a regular schedule.
Another smart idea is to post reminder signs in each bathroom stall. Reminding people what should not be flushed down the toilet will go a long way in preventing unwanted clogs.
Reduce the risk of a clogged toilet in your commercial bathroom by implementing some great ideas. Being proactive will save you money and headaches down the road.

5 Things You Need to Know About Water Damage

11/19/2020 (Permalink)

Worker with vacuum extractor on a carpet Carpet services in an Alexandria, MN home

Tips Regarding Residential Water Damage

As a homeowner, you need to make sure that you're prepared to protect your Alexandria, MN, home from peril. Water damage can manifest itself in all sorts of ways, whether it's from excessive rainfall, a pipe burst or toilet overflow. Arm yourself with knowledge and study the following tips regarding residential water damage.

1. Call Your Insurance Company Immediately.
If you discover flooding or another type of water damage, you need to contact your insurance company immediately. Your insurance agent can file a claim much more quickly, as well as walk you through the initial damage remediation steps.

2. There's No Time to Waste.
Remediating water damage is all about efficiency. Once the initial accident occurs, it's a race against the clock to see how quickly you can resolve the situation. Secondary damage, such as mold growth, only requires 24 hours to set in.

3. Flood Water Comes in 3 Different Categories.
Flood water is categorized based upon the types of contaminants present. Category 3, also known as black water, poses a significant health hazard and must be handled much more carefully than Category 1, which originates from your water line. Black water floods are also capable of inflicting significantly more damage.

4. Flood Damage and Water Damage Are Not the Same.
Your insurance company treats each disaster differently, depending on the source of the damage. Damage caused by a pipe burst, or other internal accident, is considered water damage. Damage that resulted from a nearby body of water that overflowed onto your property is considered flood damage.

5. Flood Damage is Not Covered by Homeowner's Insurance.
If you live in an area that is more susceptible to flooding, then it's a good idea to purchase a separate flood insurance policy. You also should sit down with your insurance agent to discuss exactly which scenarios your current homeowner's insurance policy actually does cover.
There are steps you can take to help deter water damage, but there's no way to guarantee absolute immunity. If your property has recently suffered a pipe burst, severe flood or other type of water damage, make sure to contact storm remediation experts as soon as possible.

Showers Can Trigger a Toilet Flood: Here's How To Handle the Situation

10/5/2020 (Permalink)

Severe flood in the bathroom. Water on the bathroom floor Sewer backup in Fergus Falls, MN

Here Are Three Things To Keep In Mind

When someone runs the shower, the water goes through the drainage system. It should flow out of the house into the street's larger lines. If, however, the line is obstructed between the toilet and the escape route, then that fluid is going to exist out of the closet spot: the commode. Homeowner's in Fergus Falls, MN, must address the blockage. Then, attention should turn to sewage cleaning, disinfecting, and restoring the impacted structure. 

1. Clear the Pipe
With the main water line turned off, begin a thorough inspection of the pipeline. Grab a plunger and a snake. The toilet overflow could occur for several reasons. Smaller concerns might be dislodged with the plunger's pressure. If that isn't working, switch to the snake, a long metallic tool that can be run down the drain. This device bends through the line and can force out many things that hinder appropriate stream. To know if this has worked, run the shower again. If the situation persists, contact a sewage remediation company. The experts can examine the external components for tree root infiltration and use cameras to identify the flooding source.

2. Reduce Bacterial Levels
Unfortunately, the sewer houses black water, fluid that is filled with high volumes of bacteria. The room should be assessed for contamination ranges. Bear in mind that bleach and soap may be used to scrub non-porous objects. Because the cleaners do no penetrate into materials, these formulas do not tend to all of the sewage cleaning needs. Using them, could leave residual amounts and lead to future growths. Drenched items, therefore, should be assessed for removal. This includes carpeting and drywall.

3. Dry the Space
With the clogged pipe fixed, focus attention on minimizing moisture levels. The dampness could lead to several conditions including musty odors, warped flooring, mold, and mildew. Run fans, vents, and dehumidifiers. Wipe everything down. The sooner it's aired out the better.
The simple act of taking a shower can trigger trouble such as toilet spilling over. Locate the impediment and then concentrate on sewage cleaning.

What To Do When the Pipes Break

8/18/2020 (Permalink)

Old rusty pipe with leak and water spraying out Have leaks and drips fixed right away to avoid bigger problems in the future

What To Do When the Pipes Break

It isn't uncommon for plumbing companies to get a lot of business as soon as the temperatures drop. It doesn't take long for exposed pipes to freeze up. As a property owner or manager, look for the following areas of vulnerability:

  • Age of the building
  • Lack of insulation
  • Plastic pipes
  • Thin metal pipes
  • Pipes located next to exterior walls

It isn't always possible to move pipes or replace them with higher quality materials, but you should find it convenient to add insulation to avoid water damage in Brandon, MN. What happens when you already have bursting pipes?

Turn Off Water and Electricity
Start protecting your building by shutting off the water at the main water valve. It's also important to turn off the electricity before entering the area of the building affected by the broken pipes. The combination of water (even just a tiny bit of moisture) and electricity can lead to electrocution.

Call a Plumber To Complete Repairs
Your next step is contacting a plumber to fix the broken pipe. There are plenty of building maintenance tasks you can do on your own, but just about anything related to plumbing should be turned over to professionals. One reason for this is that there may be other areas of weakness, and a professional is more likely to catch these before they lead to further damage. Bursting pipes could also weaken flooring and create a new area of risk. It's always possible to do more damage if you aren't really sure how to complete repairs. Finally, if there's any risk of injury or electrocution, the pros have the necessary training to avoid getting hurt.

Remove Water as Soon as Possible
As soon as you get off the phone with the plumber, start removing water. The longer the moisture is in contact with floors, walls, and other furnishings and structural elements, the higher the risk of damage. Don't wait to contact professionals who have experience with water damage in Brandon, MN, because a quick response is the best way to avoid mold and secondary damage.

When Your Insurance Will or Won't Cover a Basement Flood

5/23/2020 (Permalink)

Completely flooded basement. It is visible line showing maximum water level higher than 7 feet. Flooded basement in Fergus Falls, MN

You purchase insurance for emergencies and household disasters. You hope to never need to file a claim, but you are relieved when you have reliable coverage. Your homeowner's insurance plan will cover water damage under certain circumstances. These problems often occur in the lower level of your home, so you need to understand when your coverage goes into effect for a basement flood.

When Your Insurance Wouldn't Cover a Flood

Flooding can cause widespread damage. Excess water in your Fergus Falls, MN, home can destroy building materials, furniture, clothing, appliances, and electronics. You could lose precious belongings and even find mold once the water is gone. Your insurance company will not cover floods in these situations:

  • When you fail to maintain or repair pipes or appliances
  • When you deliberately cause the flood
  • When the flood occurs due to a sewer backup or overflowing waterway

Unexpected Plumbing Issues
You could inspect the pipes in your home regularly and perform proper upkeep but still experience a basement flood. When a pipe bursts suddenly, your insurance company should accept your claim. The pipes could have been improperly installed by a plumber. Or, the materials could have been defective.

Unexpected Appliance Problems
Any homeowner's insurance coverage should pay for your claim if an appliance unexpectedly breaks, causing water to take over your home. If you do your part to maintain your appliances, but they still spring leaks or burst, you should not be responsible to pay a professional water damage remediation team to remove the water and rebuild the flooded basement.

If someone breaks into your home and purposefully causes a flood in your basement, your insurance plan will cover the damage. You will also have coverage if someone enters your home and misuses your plumbing systems or appliances, causing water damage.
Dealing with a basement flood can be devastating. Fortunately, there are many instances where you would have help from your insurance company to clean up the mess and rebuild your home.

How To Reduce Water Damage Risks From Frozen Pipes

5/9/2020 (Permalink)

Man cleaning and maintaining plastic guttering on a house Gutter maintenance in a Henning, MN home

Four Maintenance Tasks

Too many business owners ignore the risks of the spring thaw. While warmer weather and tree buds are often a relief to people, early spring still has many temperature fluctuations, which can lead to significant water damage and a business claim. Don’t let your guard down too early. Call on plumbing professionals in Henning, MN, to assess your property, and be sure to do at least the following four maintenance tasks.

  • Wrap exposed pipes
  • Maintain gutters and downspouts
  • Remove snow and ice
  • Seal vulnerable spaces

Wrap Exposed Pipes
Are there any pipes that run under your facility or outside the building? Are there any water lines running against exterior walls or in unheated garages? If so, insulate all exposed pipes or wrap each with heat tape, anything to reduce the risk of freezing or pipe break.

Maintain Gutters and Downspouts
Clogged or frozen gutters can also lead to a business claim for water loss. The fluctuating temperatures can lead to ice buildup, clogging the gutters and downspouts and leading to water seeping under shingles or the roofline.

Remove Snow and Ice
Like with gutters and downspouts, leaving snow and ice on the roof or around basement windows can cause damage to the property. Ice and snow on a roof can lead to leaks and damage to shingles.

Seal Vulnerable Space
Many property owners may forget the necessity of seals around windows and doors and that they don’t last forever. Before every winter and spring thaw, maintenance staff should check that seals are intact. Any seals that are cracking or missing need replacing to protect against water seepage.
The spring thaw is not a time to let your guard down as a commercial property owner. Check off the maintenance on this list, and contact a specialist for a property assessment to prepare for the thaw and the rainy season ahead, avoiding any need for a business claim.

Why Is Your Water Heater Making Strange Noises?

2/11/2020 (Permalink)

Water temperature controls on a hot water heater Your water heater is not immune from alarming you with bizarre sounds

You know it's never a good thing when your household appliances make odd noises. Your water heater is not immune from alarming you with bizarre sounds. This appliance works hard and bears the brunt of years of wear and tear. You also heavily rely on it, so any issues could cause inconveniences. Understanding what causes these sounds can help you make necessary repairs and do proper maintenance.

Keeping it in Good Condition

If you want your unit to last for years and run efficiently, regular upkeep is critical. The best thing you can do for the heater is to perform an annual water heater flush. To do this, follow these steps:

  • Turn off the power to the water heater and connect a garden hose to the hose bib.
  • Open the drain valve and turn on a nearby hot water faucet.
  • Allow the tank to empty.
  • Remove the drain valve and use a brush to clean the bottom of the tank

Cracking and Popping Sounds

As your heater ages, it will start to accumulate sediment deposits at the bottom of the tank. These sounds you hear are the minerals heating up. The flush should take care of this.


If you have an electric water heater in your Alexandria, MN, home, the element could be causing this sound. The fix is simple. Just tighten the element.


This high-pitched noise can be annoying, but the problem shouldn't be too significant. Check all the valves on your water heater and water lines. If any are not fully closed, close them, and the sound should stop.


This occurs when the water is turned off suddenly, causing nearby pipes to move. This movement can damage the exterior and walls of the heater. A plumber or technician from a water damage removal company can help you address water hammer issues.
You can't afford for your water heater to work improperly or inefficiently. Pay attention to these noises and address them right away.

How To Stay Safe When Working With Mold

12/10/2019 (Permalink)

Employees in protective gear. Although face masks and other gear can keep you safe when cleaning up mold, there are cases when professional help is needed.

If your Douglas, MN home experiences mold growth, it is important to clean it up quickly to prevent further damage. Depending on the situation, you may need face masks or other gear to protect yourself from potentially harmful mold spores.

Mold-Cleaning Safety Equipment
When cleaning mold, it is important to wear protective equipment to keep yourself safe. The following are some commonly used items that you may find helpful when working with mold:

Safety goggles
Long-sleeve shirts
Long pants
Shoe and hair covers
Face masks

Instead of long pants and shirts, you may choose to use a disposable Tyvek suit. The suits provide an extra layer of protection and can be thrown away after use, rather than cleaned. Your respirator mask should be rated at least N-95. A simple surgical mask will not filter out mold spores. Make sure that your gloves and safety goggles fit properly. Loose items will allow mold spores to get inside.

Every mold infestation is unique, so different levels of protection are needed for different situations. When deciding what protective equipment to use, the goal is to keep the mold spores off of your skin and out of your lungs. Remember that any gear you use should be thrown away or washed in hot water and detergent after you have finished working.

Mold-Cleaning Safety Tips

In addition to protective clothing, there are other things to keep in mind when repairing mold damage. If possible, ventilate the area in which you are working. You do not want the mold spores to spread throughout the house, so it is best to turn off the HVAC system. However, you can open the windows in the room to allow fresh air inside.

Immune-compromised individuals and those with asthma should avoid mold-damaged areas.
If the area of mold growth is larger than 10 square feet or if the mold damage is particularly severe, it may be best to hire a professional restoration company.

A Water Heater Flush Can Keep the Hot Water Flowing

12/5/2019 (Permalink)

Man's hands unscrewing a screw-nut on a water heater with a wrench on a boiler Regular maintenance to your water heater can keep water damage from happening

A Water Heater Flush Can Keep the Hot Water Flowing

The intricate systems within your Parkers Prairie,MN, home are easy to overlook. Piping, furnaces, electrical components and more are expected to simply work. The same is true for your water heater. When you turn the hot water on, you expect hot water to come out. Surprisingly, like the other systems, that appliance also needs a little care, especially a water heater flush.

Follow the Sound

As the heater heats cold water, whether through gas or electric, the water being heated often contains sediment and minerals, including calcium and lime. Most heaters have a sediment trap to capture the extra, but that doesn’t completely eliminate the issues. The sediment can start to build up, which will eventually affect the heater’s efficiency. Signs that sediment is becoming a problem often can be heard.

Humming – If it builds on the electric element, vibrations can cause a humming sound.
Knocking – While it might sound scary, your heater is probably OK. This sound often means a pipe is misaligned and banging against walls or your heater. Devices are available to keep the hammering at a minimum.
Screeching – The most typical culprit for this issue is a partially open valve. Check the heather and faucet that is the source of the sound.
Tapping – Modern heaters are designed to not overflow. The valve or heat trap associated with that can make light noises. These sounds can also happen when the pipes begin to cool.

When to Get Help

While a water heater is prone to making noises, if they start to become more evident, it may time to think about the last time it was maintained. Heater’s that are not regularly inspected can eventually not function properly, leading to potential leaks and higher bills. If sediment builds up too much, it can also start coming out of faucets or result in a loss of water pressure or a pipe burst.
Instead of hoping that your water heater won’t cause problems, regular maintenance can keep water damage from happening. If it’s already too late, count on a trusted water damage expert to get your house back on track.

3 Causes of Overflowing Toilets

10/25/2019 (Permalink)

Overflowing toilet No matter the cause, an overflowing toilet can be an inconvenience at best and the cause of severe damage to your house at worst.

When you own a house, there are a variety of challenges that you might face. Overflowing plumbing fixtures is a common problem, but that doesn’t mean it’s simple. It can require sewage cleaning and repairs and can sometimes become reoccurring. If your toilet is overflowing when you take a shower, this means that the water is unable to drain properly. The following are a few reasons why this might happen in your Otter Tail home.

1. A Clog
The first potential culprit of your overflowing toilet is a clogged pipe. This can happen when items in the drain don’t disintegrate properly. To prevent this, be careful of what you flush down the toilet or poor down the sink. Food, grease, paper towels, wipes and other items that are not designed to be disposed of in this way can cause clogs and damage.

2. Overgrown Tree Roots
Something else that may be blocking the drain and causing a toilet overflow is tree roots. Sometimes, particularly if there are small cracks or leaks in the pipe, roots can be drawn to the moisture inside and begin to grow there. When this happens, water is unable to move through the pipes in these areas.

3. Damaged Pipes
Over time, aging pipes can begin to weaken or may become damaged by the environment. If this happens, then sewage cleaning is almost inevitable. Be sure to perform maintenance on your plumbing system regularly and replace pipes that show early signs of damage, such as rust or small holes, to prevent them from breaking.

If you have a large amount of water in your home, it is a good idea to have sewage cleaning done by a professional cleanup and restoration service. They can help locate the cause of the overflow and perform any necessary repairs.

What to Do When Your Toilet Supply Line Is Leaking

10/17/2019 (Permalink)

Damaged leaking water tap hose in the bathroom No matter what kind of supply line damage you are facing, water damage restoration experts can help your Garfield, MN, home

If you notice a leak coming from your toilet’s supply line, it could be caused by a number of problems. Whether there is a hole in the line or the connection is worn out, it’s crucial to address the issue as soon as possible to prevent further damage from occurring in your Garfield, MN, home. Be sure to take the following steps as soon as you come across a leak to avoid facing costly supply line damage.

Find the Source of the Leak

The first thing you should do is figure out where the supply line leak is coming from. The four main places where a leak can be found are:

  • Nut that connects supply line to fill valve
  • Nut that connects supply line to shut off valve
  • Connection between valve and water line
  • Washer inside valve

Identifying the source of your bathroom leak allows you to address it appropriately. While most of these leaks can be fixed easily, a hole in the supply line might warrant a replacement. It’s best to talk to a professional if you aren’t sure how to fix your leak, as failing to take proper action can result in serious supply line damage.

Tighten the Fittings

In most cases, tightening the fittings on your supply line can stop the leak. Use a small pipe wrench to tighten each fitting on the line, and be sure to proceed with caution. If the supply line stops leaking, you don't need to do anything else. If it continues to leak, it may be a good idea to call a professional who can examine the problem and determine the best course of action.
A toilet supply line leak may cause serious harm to your living space even after you’ve had the problem fixed. No matter what kind of supply line damage you are facing, water damage restoration experts can help your Garfield, MN, home make a full recovery.

Mold After Water Damage

9/17/2019 (Permalink)

Mold on refrigerator Mold can growing on a refrigerator

Places That You May Encounter Mold

You’ve probably experienced mold growth in your Brandon, MN  home at some point. There are certain areas that are known to be mold havens, such as kitchens, bathrooms or places that have sustained water damage. However, mold may be hiding in areas that you would never think to look. It’s important to find and remedy as much mold as possible. You may encounter mold in these unexpected places:

1. Windows

When the temperature between your house and the outdoors is drastically different, condensation can form on your windows. If it is allowed to remain damp, mold can begin to grow.

2. Houseplants

Usually, houseplants are good for your house’s air quality. But when mold develops on the plant or in the soil, this can outweigh the benefits. Mold growth can occur due to overwatering or lack of sunlight.

3. Refrigerator/Freezer

Mold can grow on refrigerator and freezer drip pans and door gaskets due to condensation and possible transference of mold spores from food to the refrigerator itself.

4. Recyclables

Oftentimes recyclable food and drink containers will be rinsed, but may still have a tiny amount of food or drink remaining. This can cause mold growth, so make sure you rinse thoroughly or use lids on containers when they’re available.

5. Air Conditioning Units

Many window air conditioning units have built-in moisture control, but most likely there will be some condensation within and on the outside of the unit. This is an optimal breeding ground for mold due to high humidity, dark spaces and dust (dust feeds mold). Air conditioning units are one of the worst places to have mold growth since the spores will be blown throughout the house. Consider installing a HEPA filter in the unit to filter any pollutants from blowing out into the house and regularly clean the unit.
Mold growth emits spores, which travel throughout your house and multiply quickly in the right conditions. The situation can soon get out of control. It may be time to hire mold remediation professionals for a thorough inspection and mold cleanup.

3 Steps You Should Take After You Find a Broken Pipe

8/23/2019 (Permalink)

Turn off the building's main water supply

Three Steps To Take In The Aftermath Of a Rupture

Winter in Garfield, MN, can quickly chill you to the bone, and inhospitable temperatures aren’t good for your home either. One of the biggest problems homeowners can face during colder weather is damage to plumbing due to frozen water, but breaks can also happen in warmer weather too. Even if you’ve never encountered bursting pipes, it’s best to be prepared so you can act quickly to arrange repairs before mold and other secondary damages occur. Here are three steps you should take in the aftermath of a rupture.

1. Remove as Much Water as Possible

When you discover bursting pipes, your first step should be to limit additional water damage by removing as much liquid from the equation as possible. You can accomplish this by performing a few simple tasks around the house:

  • Turn off the building’s main water supply.
  • Open all faucets to drain hot and cold water.
  • Flush your toilets to further remove liquid from the system.

Once you’ve stopped the water from leaking out of the ruptured pipe, you’ll be in a better place to assess the situation and take stock of the building’s flooded areas.

2. Contact Your Insurer

Read your insurance policy carefully to see if you’re covered for damage due to a ruptured pipe. Most insurers will not fix broken pipe situations if the break is the result of homeowner neglect, so arm yourself with maintenance records to answer any questions that come up during the investigation.

3. Begin Cleanup Efforts

Whether your insurer is covering the damage or you’re doing it by yourself, your next call should be to a trusted restoration specialist to start the recovery process. The longer you put this off, the likelihood of secondary damage and mold significantly increases.

Bursting pipes can cause significant damage, but you can take steps to limit the impact of a rupture. By quickly arranging water pipe repair and cleanup from a company that’s Here to Help, you’ll be on the road to a return to normalcy.

Water Problem? Call SERVPRO of Douglas & Otter Tail Counties

11/2/2018 (Permalink)

A toilet overflows, a broken pipe, heavy rain storm, a hole in your roof, whatever the cause may be, if you have water damage in your home, SERVPRO professionals are only a phone call away.  Serving the Douglas & Otter Tail Counties area, SERVPRO is an area leader in helping with water damage problems in both residential and commercial properties.  Staffed with a team of trained technicians, we also have the vehicles and equipment to provide water extraction, structural drying, and repairs to your home or business in no time.

Offering Full Service 24/7 Water Damage Response

When you find yourself with a water problem, we can not only provide the emergency assistance to remove the water and provide drying and repairs, but we also can contact a local plumber to resolve the issue, and will work with your insurance company throughout the process, to relieve some of the headache for you. Let us take care of your water issue, so you can continue to live comfortably in your home like it never even happened.

Need help with a water problem? Or know someone that needs help?

Call SERVPRO of Douglas & Otter Tail Counties. (320) 219-6505

Water in the House: SERVPRO of Douglas & Otter Tail Counties helps when you have water trouble in your home or office

10/23/2018 (Permalink)

Water damage is a common occurrence in homes and buildings.  You may experience an event with water from a heavy rain, flooding in the area, a broken sprinkler head, or even from an over-flowing toilet.  Whatever the cause of the water problem, SERVPRO can help.  Water damage is not to be taken lightly, as water can cause damage to flooring, wood trim, drywall and other parts of a structure. When water is standing in a basement, rooms, or even in a bathroom, it seeps into crevices and travels under flooring, trim and baseboards.  If not properly dried, that water can create irreparable damage, even cause mold.  Of course, the amount of water needs to be something beyond a common spill, although even a small, steady leak that is not stopped and dried can create big problems.

When to contact SERVPRO of Douglas & Otter Tail Counties for water damage repairs and drying:

  • Standing water in the basement
  • Flood water has entered the house or building
  • Visible damage to a window, door or walls, with water pooling in areas
  • Roof damage that has allowed wind driven rain to enter the structure
  • Sewer water or other plumbing backup
  • A long-term leak has been discovered
  • If there is a question of whether water can be damaging your home or building, SERVPRO professionals are trained at identifying and surveying the damage any water may have created.  Most importantly, we can remove the water and clean, dry, and professionally repair water damage.

Comprehensive Restoration after Water Damage in Alexandria

10/9/2018 (Permalink)

Moisture in an Attic During Winter can Easily go Unnoticed

Moisture can be problematic for homeowners. After flooding or heavy rainfall, it is common for older structures to take on some water. In small quantities, this poses little problem, but introducing moisture to attics or crawlspaces can result in mold growth and cause permanent damage if left untreated. Getting an expert restoration team can help you to get your home back to how it was, "Like it never even happened."

Properties that have recently had issues with water damage in Alexandria could benefit from a professional restoration service. Trained technicians, like those working with SERVPRO, can clear away areas of damage you can see, as well as less visible areas that may go overlooked.

When we provide restoration services, we are looking at both short-term and long-term gains. In the short-term, we can bring in wet-dry vacuums and portable extractors to remove excess water quickly. We can also clean your structure and contents thoroughly with sanitizers and anti-microbial treatments.

SERVPRO applies preventative measures to guard against longer-term damages that can appear after the initial damage has been restored. We may include assessing your carpets to ensure they are entirely clean and free of moisture on both sides as well as inspecting the carpet pads underneath. Sometimes the surface damage is just the tip of the iceberg. By moving furniture and interior, we can check your subfloor and crawlspaces for any signs of further damage.

Before we pack up and leave, a SERVPRO technician can test and adjust your indoor humidity levels to reduce the risk of secondary damages. We do this using dehumidifiers, rapid air-movers and moisture meters in tandem. Taking a sample from an unaffected area of your home allows us to establish a dry goal that we can then work toward achieving.

One of the primary concerns for homeowners is the unpleasant odors that come with water damage. Using foggers with odor neutralizing chemicals can help to restore your home to a welcoming and clean environment. Having taken both long and short-term restoration measures a SERVPRO technician can give you a walk through, pointing out areas of concern and explaining the work carried out.

If you are looking for a comprehensive restoration service in your local community, contact SERVPRO of Douglas & Otter Tail Counties at (320) 219-6505 to arrange a visit.

SERVPRO of Douglas & Otter Tail Counties Specialize in Flooded Basement Cleanup and Restoration!

4/25/2018 (Permalink)

This Alexandria home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today – SERVPRO of Douglas & Otter Tail Counties - (320) 219-6505

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Douglas & Otter Tail Counties and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help (320) 219 – 6505.

No Matter the Cause, We Can Help

10/24/2017 (Permalink)

Water can cause a lot of damage!

There are many causes of water damage. Below is a list of common causes of water related loss:

  • Broken Pipe
  • Washer Overflows
  • Water Heater Overflow
  • Rising Water from Flooding
  • Roof Leak
  • Rain Water from a Broken Window
  • Toilet or Bathtub Overflow
  • Air Conditioner Drip Pan Overflow
  • Leaking Appliance Hoses
  • Fire Related Water Damage

These are a few of the many ways a SERVPRO customer may experience a water damage. SERVPRO of Douglas & Otter Tail Counties’ customers know who to call when they experience a water loss. Our team is specially trained to properly handle water damage losses. 

Until you experience a water related loss you may not realize how important it is to hire a water damage specialist, but SERVPRO of Douglas and Otter Tail Counties is trusted by insurance agents and property owners across Douglas, Otter Tail and Grant Counties and they are always ready to help you get back to life, "Like it never even happened." after you experience a loss. Contact us at 320-219-6505.

Water Damage: Dos and Don'ts

8/28/2017 (Permalink)

With water damage, immediate action is crucial. SERVPRO® of Douglas and Otter Tail Counties responds immediately with advanced equipment and techniques to remove the water quickly. Here are some dos and don’ts when it comes to water damage. First off, let’s talk about clean water:


  • Shut off the source of water if possible or contact a qualified party to stop the source.
  • Turn off circuit breakers for wet areas of the building when access is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove paintings, art objects, computers, documents, and other materials to a safe, dry place.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting and floors.
  • Hang fur and leather goods to dry separately at room temperature.


  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines, or other colored items on wet carpets or floors to cause staining.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.
  • Use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Now, let’s discuss contaminated water:


  • Avoid all contact with sewage and items contaminated by sewage.
  • Wash your hands thoroughly after contact with contaminated items.


  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.
  • Use products for personal hygiene and cleanliness if exposed to contaminated areas.

SERVPRO® of Douglas and Otter Tail Counties has professionals dedicated to responding immediately to water emergencies. A fast response lessens the damage, limits further damage, and reduces cost in the long run. If you have been affected by water disaster and need help, call us night or day at 320-219-6507SERVPRO® of Douglas and Otter Tail Counties is faster to any size disaster!

Faster To Any Size Disaster!

4/10/2017 (Permalink)

SERVPRO of Douglas & Otter Tail Counties provides 24 hour fire and water damage restoration service in Alexandria, Fergus Falls and their surrounding

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Douglas & Otter Tail Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Douglas & Otter Tail Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 at 320-219-6505

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Douglas & Otter Tail Counties

SERVPRO of SERVPRO of Douglas & Otter Tail Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Douglas & Otter Tail Counties

7/12/2016 (Permalink)

SERVPRO of Douglas & Otter Tail Counties provides 24 hour fire and water damage restoration service.

SERVPRO of Douglas and Otter Tail Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (320) 219-6505

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Douglas and Otter Tail Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Douglas and Otter Tail Counties 

SERVPRO of Douglas and Otter Tail Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.